When your deadline is yesterday
You only get one chance to make a first impression. If your IT or POS systems go down, time is money. But it’s also your reputation and brand on the line. No matter how many sites you’re running across Australia or New Zealand, our network of over 200 specialists are right around the corner with seamless IT hardware and systems solutions. Our business is built on keeping yours running – we know the difference between being reliable and guaranteeing a fix. Customer service is in our DNA. When other companies say maybe, we say yes, we can.
We’re not an IT service company that switches off for the weekend. You won’t talk to us only when there’s a problem, and you’ve got to remember who to call to fix it. We stay in touch, know your business, and spot issues before they happen across your computing, communication and network equipment.
Back in 2007 when ParTech was looking for a partner to extend its service reach Australia wide, it was evident not everyone could do what they claimed until we found AWCR. Ron’s attitude to customer satisfaction is what I consider is the difference. AWCR is a company with great DNA as that same attitude flows on to his people. They are a company that never walks away from anything as they feel everything has a solution and would strongly recommend AWCR to anyone that has a need for on-site support.
Manager, Operations and Services, PAR Technology
With AWCR’s help and customer focused approach we can resolve POS hardware related issues across our customer base quickly and effectively! Working together for many years we have the confidence to roll-out new customer sites all over Australia.
Chief Operating Officer, Redcat
We have partnered with AWCR for many years due to their cost effective and logical approach. Their professional and flexible team ensures that we can rely on the fact that our retail outlets are supported effectively and given a level of consistent service that we demand across our network.
Head of Technology, Adairs Retail Group
AWCR have been really helpful in providing competent solutions across Australia where we are unable to get our own staff. The communication from the Resources team is excellent and always clear and we’ve found the technicians to be reliable and provide good quality work. Led by Sam and his team, we’ve found that AWCR have always been there when we need them to provide us with assistance and advice on projects.
Service Delivery Coordinator, APM